Mental health problems are problems for banks
1/4 of us will experience a mental health problem in any given year. These customers are three times more likely to be in problem debt, costing banks thousands in collections costs.
Many of these customers are using risky workarounds, such as sharing online banking credentials, so that a trusted family member can help them manage their finances.
These workarounds leave someone vulnerable to financial abuse or coercion.
Toucan helps by providing a safe way to get the same support, meaning the bank or service provider adheres to their duty of care.